We are excited to introduce a new risk and compliance-focused series designed to enhance your understanding of key regulations and practices within behavioral health services. Our goal is to provide valuable insights and guidance to ensure providers have a strong foundation in compliance and quality care.
At Telemynd, we are deeply committed to delivering exceptional behavioral health services. Behind the scenes, our Clinical Risk and Compliance Department upholds the high standards that our clients deserve. Transparency, accountability, and adherence to state and federal regulations, as well as payor standards, are essential in fostering a supportive and professional environment for our clients and providers.
What Is Compliance in Behavioral Health?
Compliance in the behavioral health sector encompasses the policies, procedures, and regulations that govern our practices. This includes ensuring confidentiality and compliance with HIPAA, fraud waste and abuse prevention, ethical practices and quality treatment for clients. Our Compliance Department partners with the Clinical Department and our Operations and Billing Teams to work diligently to ensure that our practices align with these standards, enabling us to maintain the highest level of care and trust. Additionally, our team is available to assist our providers with compliance questions and/or risk consultations.
Meet our Team
The Compliance Department is led by Karen Dexter, Sr. Director of Clinical Risk & Compliance. Karen is an Independently Licensed Clinical Social Worker and attorney licensed in Massachusetts. Karen is also a military spouse. Karen has been with Telemynd since 2021. The focus of both Karen’s clinical and legal career has been serving children and families, whether through direct care, policy development, advocacy or education.
Andrew “Drew” Pontbriand, Compliance Specialist, joined the team in 2022. Prior to Telemynd, Drew worked in various compliance related project leader roles, as well as serving as a Fraud, Waste, and Abuse Liaison.
Carrie Perez, Clinical Risk & Compliance Coordinator, recently joined the team after starting with Telemynd as a Clinical Operations Supervisor in 2023. Carrie is a board certified Licensed Clinical Social Worker who has worked in the social work field since 2006, during which time she also served as an active duty officer in the Air Force.
What to Expect
In this series, we will share insights into our compliance initiatives, updates on relevant regulations, and tips on how we can all contribute to a culture of compliance within our organization. We’ll also highlight success stories and best practices that illustrate our commitment to behavioral health and ethical care. We invite you to join us on this journey – together, we can ensure that our practices not only meet but exceed the expectations of our clients. Stay tuned for our upcoming posts, and feel free to engage with us—your feedback is invaluable as we continue to grow and enhance our services.
Thank you for being a part of the Telemynd community. Together, we can make a meaningful difference in the lives of those we serve and in creating a positive workplace for our provider network.
If you have any questions, comments, or suggestions for future topics in our compliance series, please don’t hesitate to reach out to us at compliance@telemynd.com.