If you’re a Veteran seeking a new referral from the Veterans Health Administration (VHA) for Community Care through Telemynd, follow these steps:

Step 1: Schedule an Appointment with Your VHA Primary Care Provider (PCP)

Contact your PCP’s office to discuss your mental health needs and request a new referral for services with Telemynd. You can also send a message on MyHealtheVet to set up an appointment through our online portal.

Step 2: Discuss Your Mental Health Needs

During your appointment, explain your specific mental health concerns and why you believe the Community Care Network (CCN) might be the best fit for your situation. Mention the Mission Act as a reference for eligibility. Your PCP will assess your needs and determine if a CCN referral is appropriate, providing guidance on the next steps.

Step 3: Request a Referral

If your PCP agrees that a CCN referral is necessary, ask them to submit the referral to Telemynd. Your PCP will submit the referral for services to the VA. Once approved, you will be notified by your VA care team.

Step 4: Follow Up

After the referral is submitted, follow up with the Office of Community Care Network to ensure timely processing. Call the CCN Customer Support line at (877) 881-7618 to confirm your referral status. If asked for a provider preference, request Telemynd. Remember to record key details like the referral number and dates.

Step 5: Coordinate Your First Session

Once approved, you’ll receive information about your assigned Community Care provider. If Telemynd is your provider, we will contact you to choose a provider and schedule your first appointment.

Step 6: Stay Engaged and Advocate for Your Care

Remain proactive throughout the process. If you encounter challenges or delays, reach out to our VHA Community Care team at (888) 966-1665 for assistance. We are here to help ensure a smooth transition to Community Care.

These steps serve as general guidance. Always consult your VHA health care team for specific instructions tailored to your situation.

Already Receiving Care Through The VA?

 You can always ask your current mental health provider to refer you out for community care You can also call the CCN Customer Support line at (877) 881-7618 and ask to be switched to community-based support with Telemynd. Once approved, they will send us a referral for services. We will contact you to choose a provider and schedule your first appointment.